APG Leisure Returns Policy

Thank you for shopping at APG Leisure. We strive to provide high-quality products and excellent customer service. If, for any reason, you are not entirely satisfied with your purchase, we are here to help. Please review our returns policy below:

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
• Certain products, such as personalized items or perishable goods, are non-returnable unless they are defective or damaged upon arrival.

2. Return Timeframe:

• You have 30 days from the date of purchase to initiate a return for most items.
• If the item is defective or damaged, please contact us within 24hours upon receipt to report the issue.

3. How to Initiate a Return: To initiate a return, follow these steps:

• Contact our customer support team by email at info@apgleisure.com or by phone at 01260 543969.
• Provide your order number, the name of the item you wish to return, and a brief reason for the return.

4. Return Shipping:

• The cost of return shipping for non-defective or non-damaged items will be the responsibility of the customer.
• We recommend using a trackable shipping method for returns to ensure safe delivery.
• If the return is due to a defect or damage, we will provide a prepaid shipping label.

5. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original payment method used during the purchase within 14 business days.
• Please note that it may take some additional time for the refund to be reflected in your account, depending on your payment provider.

6. Exchanges:

• If you wish to exchange an item, please follow the same return process as outlined above.
• Once we receive the returned item and process the refund, you can place a new order for the desired item on our website.

7. Damaged or Defective Items:

• In the rare event that you receive a damaged or defective item, please contact us immediately with details and photographs of the issue.
• The goods will need to be returned to us for inspection.
• We will arrange for a replacement or issue a full refund.

8. Non-Refundable Items: The following items are not eligible for return or refund:

• Gift cards and vouchers.
• Perishable goods.
• Personalized or customized items, unless they are defective or damaged.

9. Cancellation Policy:

• If you wish to cancel an order before it is shipped, please contact us as soon as possible.
• Once an order has been shipped, it falls under our standard returns policy.

Please feel free to reach out to our customer support team if you have any questions or concerns regarding our returns policy. We value your satisfaction and are committed to resolving any issues promptly and professionally.

Note: The information provided above is subject to change without prior notice. For the most up-to-date policy, please refer to our website or contact our customer support team.

Need help?

Contact us at info@apgleisure.co.uk for questions related to refunds and returns.